-FAQ-

Q. Why am I unable to process my payment?
Please check if below addresses are correct
1. Shipping address / postal code are correctly filled.

Q. How do you ship my order?
For all shipments, delivery is by in-house logistics supports. 

Q. Where do we ship to?
Sorry to announce, we currently just accept orders from Klang Valley, Malaysia only. Other region are coming soon.

Q. How long does it take to ship the item after I ordered?
All orders made before 12pm will be on that day. Orders made after 12pm will be shipped on the next day. We are closed Sunday and MY Holidays.

Q. Can I track my order?
No, we aren't not providing tracking code as its delivered by our in-house logistics supports. 

Q. Can I pickup myself?
Yes, self-pickup is available. Select the pickup option at shipping section. However, Cash-on-delivery is not available, order and payment must be done on the webpages.  

Q. How long does it takes to get my order?
(Klang Valley)
1 to 3 business days

Q. How much the cost if I order multiple items?
Shipping cost is calculated based on flat rate per order.

Q. I found some defect of my order. Can I exchange?
Yes, you can exchange your defective order for free. Please email us about the detail.

Q. Where is my order confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder.

Q. Will I have to pay Taxes & Duties?
All of the products are SST included, and there will not be any others extra Taxes and Duties charges.